Auto Glass FAQs

Car windshields FAQ
Windshield scratch repair How soon can my auto glass work be scheduled?
Windshield replacement You can book your auto glass appointment online and in most cases schedule your appointment within 24 hours.  Based on your location and parts needed, you may even be able to receive same day service by bringing your car into one of our TeleGlass National providers, or by having one of our mobile auto glass providers come to you.
 
Auto glass replacement How long will a windshield repair take?
Auto glass repair On average, a windshield repair on a chip or ding in your auto glass can take a half an hour or less and your car is immediately available for driving. 
 
Auto glass replacement What are the guidelines for a windshield repair instead of doing a windshield replacement?
Auto glass repair Windshield repair is recommended if the damaged area is less than the size of a quarter (bullseye), or for cracks less than six inches. Repairs are not done for cosmetic reasons, only to structuralize the glass, so you may still see a mark on the windshield. Because of this reason, windshield repairs cannot be done if they are located in the driver's line of vision. The line of vision is considered the sweep of the windshield wiper on the driver's side.  
 
Auto glass replacement What are the benefits of doing a windshield repair?
Auto glass repair There are many benefits to doing a windshield repair. You do not have to break the seal on your windshield, the glass does not end up in a landfill, and it is far cheaper, so keep windshield repairs in mind if you have a deductible on auto glass. 
 
Auto glass replacement Is it true mobile auto glass service is just as good as in-shop auto glass service?
Auto glass repair Absolutely. The technology available today allows auto glass service technicians the ability to have all the tools and parts needed for any job in their service vans. If you still feel more comfortable bringing your vehicle into an auto glass shop, TeleGlass can help with that too.  
 
Windshield safety Does my windshield really protect me in an accident?
Broken windshield Yes! windshield safety is very important. Your windshield plays an integral part in roof crush protection in a roll-over accident. It also provides the bracing your passenger-side airbag needs to function properly. If your windshield loses adhesion in a collision or rollover, your safety is in jeopardy. This is why it is imperative that your auto glass replacement be done by a trained professional.
 
OEM Glass What is OEM auto glass? Is it the same as auto glass from a dealership?
Automobile windshield OEM stands for Original Equipment Manufacture. This means that the auto glass meets the original specifications for safety and quality as the glass that it came with from the factory.  Auto Manufacturers' do not make glass, they use different autoglass manufacturer's to make the glass for your vehicle. A "dealer" glass is the same glass the auto glass shop would have, made from the same auto glass plant, but in the process, the auto glass manufacturer stamps the brand name, such as Toyota, or Ford, making it a "dealer" glass. Same exact glass, but more expensive due to the brand name.
 
Windshield glass repair How can I know if the autoglass company will do a good job?
Autoglass As a member of TeleGlass National, our provider autoglass shops are held to a performance standard based on swift response and high quality auto glass installation.  We consistently monitor performance and customer satisfaction feedback to ensure you are completely satisfied with your auto glass experience.  We always appreciate input from our customers, so please complete our Customer Survey after the work is done so we can continue to improve our auto glass replacement service.
 
Windshield glass repair Can I get an auto glass appointment for today?
Autoglass Most TeleGlass members do offer same day auto glass service provided they can obtain the glass.  It is good to note that same day auto glass service has a cut off of 12:00pm.
 
Windshield glass repair I have an inspection sticker on my windshield, what will happen to it when I have a new windshield?
Autoglass If your state has inspection stickers that are mandatory on your windshield; the auto glass technician will remove the sticker from the old windshield and transfer it to the new windshield
 
Windshield glass repair What is a deductible? How does it work?
Autoglass Your deductible is your portion to pay on the loss, for example, if your windshield replacement will cost $300 to replace and you have a deductible of $100, you would pay $100 to the auto glass shop, and the shop would bill your insurance carrier for $200.  As this varies from state to state, please visit our Local Auto Glass Resources to learn more.  
 
Windshield glass repair How long does it take to do a windshield replacement?
Autoglass Most windshields take roughly an hour to replace, and an hour for the adhesives to set before you can drive your vehicle.   Some windshields do take a little bit longer depending on air temperature and the features of the windshield.   Your technician will provide you with the safe drive away time for any windshield replacement.  
 
Windshield What is the difference between my car windshield and my other car glass?
Tempered glass Your car windshield is made of Laminated Safety Glass. What makes this auto glass unique is its special construction, designed to offer optimum safety in the event of a crash. Laminated safety glass is made up of two pieces of glass with a thin layer of vinyl sandwiched between them.

When a small object strikes a piece of laminated safety glass, often only the outer layer breaks. This is what makes a windshield repair for rock chips, dings or small cracks possible.  With a more severe impact, the glass may crack but usually does not shatter - the broken pieces of glass usually adhere to the vinyl inner lining.  This type of glass also acts as a barrier to objects moving inside the vehicle.

Your side and rear car windows are made of Tempered Glass. This type of auto glass is put through a special process where it is heated, then rapidly cooled. This tempering process makes the glass many times stronger than unprocessed glass of the same thickness.  Upon impact, tempered glass is designed to break into small pieces of glass about the size of small pebbles. There should be no large, jagged pieces of glass to injure the driver or passengers. The force necessary to break a piece of tempered glass is considerably more than non-tempered glass.