Privacy Statement
This document was last updated on November 10, 2009.
1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS
TeleGlass is committed to protecting your privacy. This Privacy Statement sets forth our current
privacy practices with regard to the information we collect when you or your computer interact with our website.
By accessing www.teleglass.com, you acknowledge and fully understand TeleGlass’ Privacy Statement and freely consent
to the information collection and use practices described in this Website Privacy Statement.
2. PARTICIPATING MERCHANT POLICIES
Related services and offerings with links from this website, including vendor sites, have their own privacy statements
that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who
participate in TeleGlass services are encouraged to participate in industry privacy initiatives and to take a responsible
attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating
merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and
encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information
or complete any transaction with such parties.
3. INFORMATION WE COLLECT AND HOW WE USE IT
TeleGlass collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.
a. Web Server Logs.
TeleGlass may collect statistics about the behavior of visitors to its websites. For instance, TeleGlass may monitor the amount of times a quote
turns into a request for an appointment. TeleGlass may display this information publicly or provide it to others. However, TeleGlass does not
disclose personally-identifying information other than as described below. When you visit our Website, we may track information to administer the
site and analyze its usage. Examples of information we may track include:
- Your Internet protocol address.
- The kind of browser or computer you use.
- Number of links you click within the site.
- State or country from which you accessed the site.
- Date and time of your visit.
- Name of your Internet service provider.
- Web page you linked to our site from.
- Pages you viewed on the site.
b. Use of Cookies
TeleGlass may use cookies to personalize or enhance your user experience. A cookie is a small text file that
is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your
computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the
cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you
personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent
visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving
your preferences and login information as well as providing personalized functionality.
TeleGlass reserves the right to share aggregated site statistics with partner companies, but does not allow other companies
to place cookies on our website unless there is a temporary, overriding customer value (such as merging into teleglass.com a
site that relies on third-party cookies).
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify
your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may
disable some of the functionality on our Website.
c. Personal Information Users
Visitors to our website can register to purchase services. When you register, we will request some personally-identifying
information such as name, address, email, telephone number or facsimile number, account number and other relevant information.
If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill
you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider.
For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to
us so that we can provide assistance and information to you. For example, such data may be warranted in order to assist you in the processing
of an insurance claim.
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the
extent necessary including:
- To fulfill your service requests for services.
- To protect ourselves from liability,
- To respond to legal process or comply with law, or
- In connection with a merger, acquisition, or liquidation of the company.
TeleGlass will not rent or sell potentially personally-identifying and personally-identifying information to anyone.
Other than to its employees, contractors and affiliated organizations, as described above, TeleGlass discloses potentially
personally-identifying and personally-identifying information only when required to do so by law, or when TeleGlass believes
in good faith that disclosure is reasonably necessary to protect the property or rights of TeleGlass, third parties or the public
at large. If you have supplied your email address, TeleGlass may send you an e-mail to facilitate service delivery or solicit your
feedback. TeleGlass takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction
of potentially personally-identifying and personally-identifying information.
4. USE OF WEB BEACONS OR GIF FILES
TeleGlass Web pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow TeleGlass
to count users who have visited those pages and to deliver co-branded services. TeleGlass may include Web beacons in promotional e-mail
messages or newsletters in order to determine whether messages have been opened and acted upon.
Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns
or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows
the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to
those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how
you use the site. TeleGlass prohibits Web beacons from being used to collect or access your personal information.
5. ACCESSING WEB ACCOUNT INFORMATION
We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current.
You may review this information by contacting us by sending an email to our support attendant info@teleglass.com.
6. CHANGES TO THIS STATEMENT
TeleGlass has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the
top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to
protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement
and any updates.
7. CONTACTING US
If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general
practices, please contact us. Info@teleglass.com or send your comments to:
TeleGlass National
Attention: Privacy Statement Personnel
18 Terry Ave
Burlington, MA 01803
TeleGlass will use commercially reasonable efforts to promptly respond and resolve any problem or question.