This week’s Ask TeleGlass question came from a fellow named Jim on Monday, and I had to send it out with a quickness as we get many questions about auto glass deductibles, where and when it applies and it is always good for a refresher.
Auto glass deductibles fall under the comprehensive portion of your automobile policy. If you have a deductible on your comprehensive coverage (which all of us who have this coverage do) then you would think you would be subject to that deductible in all auto glass cases. However, this is not necessarily true. Certain states have auto glass waivers that apply towards your deductible when you have a windshield replacement or any piece of auto glass replaced.
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Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Ask TeleGlass,
Auto Glass,
Insurance
In today’s installment of Ask TeleGlass, we’re taking a question from the Web about the quality of windshield repairs. Duke, who used another shop asked,
How good is the windshield repair process. I have a chip like a watermelon pit. The guy came out and it looks?
It looks worse now. I thought they virtually make it “NEW” again. It is a small chip. I think the guy just didnt know how to do the process.
How good is the windshield repair process. I have a chip like a watermelon pit. The guy came out and it looks?
It looks worse now. I thought they virtually make it “NEW” again. It is a small chip. I think the guy just didnt know how to do the process.
Duke has a common question, so we thought we’d take a stab at it.
[click to continue…]
Read more from
James Lee.
In 2009 he joined
TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an
amateur photographer. Find him on Twitter @
jronaldlee.
Tagged as:
Ask TeleGlass,
Repair,
Replacement,
Safety,
Windshield
This week Mike Seth Asks TeleGlass a lot of questions.
“We recently had our windshield replaced and now, every time we exceed 65 mph, we hear a honking sound coming from the passenger side of the windshield. I’ve stuck my head out the window repeatedly looking for the low-flying goose (see “Fly Away Home”) but all I’ve gotten is windburn and a few bugs in my teeth. Not so tasty plus I end up weaving out of my lane. I’ve got a road trip planned in a few weeks from Phoenix to Colorado so we’ve resorted to giving the kids gobs of gum which we’ve been sticking into the outside edge around the windshield. My kids are complaining that their jaws hurt but I’m thinking that might work to my advantage (it might make for a quieter road trip).
So, I have a few questions:
1. Should I live with the noise or have a windshield professional investigate it?
2. Is a limited intake of bugs really healthy?
3. If the gum chewing doesn’t work, should I try duct tape? On the kids or the windshield? “
First off, Mike, lay off the caffeine! But to answer your unique list of questions here goes.
[click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Ask TeleGlass,
Auto Glass,
bugs in teeth,
duct tape,
Safety,
Windshield
In this week’s Ask TeleGlass, Barb Anderson asks TeleGlass:
“I was under the impression that Connecticut was one of the states that had the state mandated deductible waiver for auto glass claims. In checking your site however, it indicated that this is apparently not the case. Did this change recently and if so, please advise when. Thanks so much.”
Well Barb, that is a great question. We have heard that question many times, typically from consumers who live in a state where “Full Glass Coverage” is a commonly added coverage.
In the state of Connecticut, there are no state mandated waivers of deductibles for auto glass. Connecticut does however have something they call “Full Glass Coverage,” which is an additional coverage that can be purchased by the consumer. Many consumers are unaware they are paying an additional premium for the full glass coverage as the agents tend to write in the additional premium automatically as it is benefit to their consumers. Typically we have seen that the additional premium is something that 99% of consumers we work with have signed up for.
If you live the state of Connecticut and drive a car, chances are that you will crack or a chip in the windshield, and that you will need to get a windshield replacement or a windshield repair. If you do not have “Full Glass Coverage,” sign up for that coverage and save yourself a few bucks!
For more information, please go to the Connecticut Insurance Departments Consumer Page.
Thanks for the question Barb, and if you need to use that coverage on a broken windshield, keep us in mind and we will help you find a qualified auto glass company in your area.
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Ask TeleGlass,
Insurance
In our latest installment of Ask TeleGlass, James J. asks us,
i have a 92 infiniti g20 and when i got it it didnt have a back window i bought one from a junk yard and would like tk the best way to put it in myself im trying to find clips to put the window in the right way please help me thanks
[click to continue…]
Read more from
James Lee.
In 2009 he joined
TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an
amateur photographer. Find him on Twitter @
jronaldlee.
Tagged as:
Ask TeleGlass,
Back Glass,
Infiniti
This week’s question is from Sue Noury, from Plaistow, NH. Sue asks TeleGlass, “What happens to the auto glass that was damaged after you’ve replaced it? Is it recycled some how?”
Well Sue, this is an excellent question. First let me say that the majority of auto glass does not get recycled. Sadly, most of the broken windshields will end up in a landfill. Tempered glass also generally does not get recycled. This is not to say that auto glass never gets recycled. We have discovered that there are different companies have been able to find useful way to recycle broken auto glass, both tempered and windshields. [click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Ask TeleGlass,
Auto Glass,
Recycled Auto Glass
Ok folks, here it is, our very first “Ask TeleGlass” answer blog!
This particular question came in a few hours ago, and we just had to use it in our first “Ask TeleGlass” post. Dave W. of Richmond, Virginia asked TeleGlass, “I am changing out a windshield on a vehicle that has a state inspection sticker on it. What is the “trick” that professionals use to remove and reinstall those stickers?”
[click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Ask TeleGlass,
Auto Glass,
Safety,
Windshield
It’s all well and good that we are becoming better known for windscreen repair, but if that’s the only reason we blog, it’s going to get a little redundant over time. So Rachel, Sheila, Michelle, and I were sitting around brainstorming some ways to make this space a little more interesting, and came up with a weekly feature called “Ask TeleGlass.”
[click to continue…]
Read more from
James Lee.
In 2009 he joined
TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an
amateur photographer. Find him on Twitter @
jronaldlee.
Tagged as:
Ask TeleGlass,
Windshield
