Occasionally, we come across information that we think might be useful from other members of the Internet community. Today’s one of those days, with a guest post written by Donald Ladew from Norman Taylor & Associates.
Not all auto glass repair problems are caused by chunks of debris fired off the back end of a big rig. We have a variety of lemon law customers who need some sort of windshield repair.
One of the more interesting incidents occurred in an RV that had structural defects. The coach had excessive flex which reached forward to the windshield area. On one occasion, the consumer was driving on a bumpy freeway. The area around the windshield flexed in such a way that the glass was actually ejected from the vehicle intact onto the freeway, after which it was no longer intact. Following this event, he complained of wind noise. He had an amazing sense of humor. This incident eventually became a lemon law case; it did so because it happened repeatedly.
The California Lemon Law may cover the following kinds of windshield defects:
Problems with seals – drying out, improperly installed
Leaks – similar to the above but of a nature to allow water to leak into the vehicle
Wind noise – due to back seal installation or even body torque or flex
Cracks – often caused by body torque or flex
Dealerships, not being auto glass experts, when faced with this sort of repair will often tell the consumer that windshield repairs are an insurance matter rather than a defect inherent to the manufacture or assembly of the vehicle. If they can get away with this, they won’t have to pay for a warranty repair, they simply pass it on to the insurance company.
It’s usually simple enough to determine if it is something of interest to a lemon law attorney or to auto glass experts handling an insurance claim. Applying the lemon law, Norman Taylor & Associates deals with repeating defects that occur over and over and haven’t been repaired. Hopefully this would not be the case with stressed-caused cracks that occur once which are normally handled as an insurance matter.
About Norman Taylor & Associates
Norman Taylor & Associates has been assisting consumers since 1987. Their goal is to provide individuals who have the misfortune of purchasing a defective vehicle or goods, and who have recourse under the Lemon Law, with the highest quality legal representation. With a twenty-three year history of successful cases, Norman Taylor & Associates has established its reputation as a firm of consumer advocates that gets the job done. For more information about the California Lemon Law, visit www.normantaylor.com.
Read more from Blog Admin.
The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on Twitpic or on Twitter: @TeleGlass.
Seriously… would you plant something and hope it grew properly?
I keep waiting for some wacky knights to jump out and demand a different shrubbery…
Read more from Gomez.
Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.
Not all states offer glass specific policies, but Louisiana has joined the ranks.
Governor Bobby Jindal signed a bill that allowed vehicle insurers to offer specific policies to cover windshield damage. This sounds a lot like the coverage I had added to my policy when I lived in Arizona… and I loved that coverage. Made auto glass claims a breeze!
Read more from James Lee.
In 2009 he joined TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an amateur photographer. Find him on Twitter @jronaldlee.
We found a little vid on the web of James letting his hair down, so to speak.
Cracks me up! Looks like he had a good time, though.
Read more from Gomez.
Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.
A little excitement around here recently as this hawk tried to join the customer service party inside TeleGlass headquarters. Check it out! I guess maybe he really liked his reflection (or disliked?).
Read more from Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for five years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter: @rachelcrocker.
Did you know that your credit score can be used to calculate what your auto insurance rates will be?
It starts with the actuary. That’s a job title – this person is the math geek at the insurance company who tries to predict how much, on average, people just like you will cost the company in claims per year. For example, take all the men between the age of 24 and 29 who have one minor driving infraction over the past five years, and using a series of calculations that can best be described as multi-dimensional calculus (I’ve studied this a bit, and it’s hard), you figure out what the average guy in that group will cost the company. Then you add factors like what kind of car he drives, how far he drives, how many days a week he works, whether he has more than one kind of car, whether he wants full glass coverage on his vehicle, and you add it all up to come up with the rate he will pay for auto insurance.
If the actuary can prove, statistically, that if that guy has a credit score below 500, he is more likely to be in an auto accident, the insurance company can charge that guy more for insurance.
There doesn’t have to be a causal relationship. There just has to be a demonstrable correlation.
It’s like this – storks don’t bring babies, but before electricity, homes with new born children were more likely to run the fireplace constantly, making areas near the chimney consistently warm. Storks are smart, and when they choose places to build their nests, they figured out that a chimney over a fire place that runs full time is a better place to raise baby storks. People saw storks nesting near chimneys of homes that have new born children, and 300 years later we have the story of storks bringing babies.
Storks didn’t cause the babies, but there was a predictable relationship between babies and storks on the roof. Statistically, if a home had storks nesting near the chimney, the home was more likely to have a baby in it.
Insurance is the same way.
If you have a low credit score, regardless of the circumstances that led you to that point, you’re now part of a population that is slightly more likely to create an auto insurance claim. That means some insurance companies use this to raise the rates of people with lower credit scores (and lower the rates of people with high credit scores). Worst case scenario, some companies might even cancel a policy.
Some states are doing something about it. For example, New Hampshire just passed H-1236, which prohibits the credit score of a policy holder of being the determining factor in canceling a policy. Insurance companies can still use it as part of the decision, but it cannot be the only reason.
It’s a confusing topic… what do you think? Should your insurance company use your credit score when it determines how much your coverage should cost?
Read more from James Lee.
In 2009 he joined TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an amateur photographer. Find him on Twitter @jronaldlee.
Thought this was a pretty fun idea from VW. Wish we had that around our neighborhood!
Read more from Gomez.
Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.
A little preventative maintenance can go a long way to preventing any problems on your next road trip. It’s Friday afternoon and you are getting the troops in the car for a long weekend at a destination of your choice within 50 to 100 miles of where you live. Just far enough away so that if you get stranded it can be a real hassle. You have gas, snacks and you even stopped to make sure you have an iced coffee for the trip.
Have you done any advanced planning to keep your car and auto glass clean and ready for the road? First things first make sure your car is ready to roll. You have enough gas, your tires look good, and your lights and hazards work. It’s also great to bring a safety kit so you have flares, a flash light and any other necessary emergency items (don’t forget your cell phone). You should check your oil, check your wipers, belts and washer fluid.
Remember it is during the warmer months when a sudden thunderstorm can appear and if your wipers are cracked or wearing down, they won’t be able to remove the water and dirt from you windshield, not only it is more likely to scratch or crack, and it’s not safe to drive with an unclear windshield. Nobody wants to break down on a trip – it’s not fun, and let’s face it, everyone blames the driver when there is a problem, even if its out of their control.
If you have problems with your auto glass (whether you are on a road trip or not), please contact TeleGlass today for all your auto glass repair needs.
Read more from Sheila O'Toole.
Managing Director for TeleGlass National. Having spent almost two decades in Auto Glass, I truly enjoy the dynamic, fast-paced culture the industry provides. Every day I get to help people out which is truly fulfilling.
One of the challenges that your auto glass will face, no matter where you are, is weather. The seasons can win the battle against your auto glass – too much heat, too much cold can lead to additional hazards for your windshield.
It’s often the time in between the seasons when the weather can change drastically and storms and weather patterns can appear. In May and June when it can be really hot one day, and really cool the next, there is a chance there can be thunderstorms. A major hazard to your auto glass is hail. Most of us know what hail is but not everyone has seen it. Large hail is a rarely seen occurrence. The larger the hail the more likely it can damage not only your windshield but also rest of your car.
Hail is a form of solid precipitation and happens when balls of ice form that measure between 5 millimeters (0.20 in) and 150 millimeters (5.9 in) in diameter. Hail can happen with most thunderstorms as it is produced by thunderclouds at the beginning of a storm.
In order for hail to form there needs to a strong upward current of air and cold air drops down. It mostly occurs during the summer months and in the late afternoon hours of the day.
If you are on the road during a server thunderstorm or hailstorm it is to pull over and seek shelter, such as a garage or underground garage. If the hail stones fall fast enough and long enough they could cause damage to you windshield and cause a chip or crack that will need to be fixed.
If you do encounter any large hail, stay safe and if you can please send us a photo, and let us know if hail causes any damage to you auto glass. We’ll be happy to fix it for you.
Read more from Blog Admin.
The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on Twitpic or on Twitter: @TeleGlass.
There’s a message in this one. Probably the best anti-piracy piece I’ve ever seen. Usually this stuff comes off as preachy, but this one really encourages you to challenge yourself. Take 90 seconds, watch, and let me know what you think!
Read more from Gomez.
Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.
Read more from Blog Admin.
The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on Twitpic or on Twitter: @TeleGlass.
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