Recently I have had some renovations done to my house. Not anything I wanted to do, but something I had to due thanks to the lousy winter we had in Massachusetts. I was happy to have the work started. We are using a great local contractor called Star Construction. Once the work started, Bob the Builder as I call him noticed some lousy work that was done when the house was framed. Without any questions, he fixed the problem and said it was the right thing to do.
This kind of great service is what we try for here at TeleGlass when it comes to auto glass. Our service providers not only will replace or repair your auto glass when you have a breakage, but they will also help correct any issues that may have occurred from a bad install.
We monitor and track shops progress and keep a keen eye on the feedback from the customers we send to them. We understand that mistakes can happen, but with a TeleGlass shop you can feel confident that you have a quality service provider doing your replacement and you can feel safe in knowing that if you did have a bad install in the past, our providers can fix you up good as new!
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Customer Service,
Windshield
At TeleGlass we often get asked questions about recycling windshields, what could you do with an old windshield, why does it end up in a landfill, etc. Who knew the best answer would come from one of our very own auto glass partners? JN Phillips Auto Glass, our autoglass partner in Massachusetts, Rhode Island and Connecticut has some remarkable news. They have made a commitment to recycle 100% of the windshields their company replaces. 
According to JN Phillips, in the auto glass industry, there is an estimated 600 million pounds of auto glass replaced each year, with almost all of that waste ending up in a local landfill. JN Phillips Auto Glass estimates they will be able to save 5 million pounds of waste from entering a landfill each year.
One might ask, what would you do with the recycled parts of a windshield? The recycled auto glass parts will be broken down and separated, then shipped off to be turned into adhesives, fiberglass insulation and concrete.
So, next time you get a broken windshield, if you go with TeleGlass for your auto glass replacement in New England, your old windshield could end up keeping your next house stable, warm, and I guess sticky!
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Auto Glass,
Auto Glass Recycling,
Windshield,
Windshield Recycling,
windshield replacement
Volvo has advanced its auto-break function, available in certain 2009-10 models to include sensors that will trigger an automatic stop for pedestrians. Referred to as the “City Safe” system, laser technology stops the car at speeds of up to 22 MPH. Like any technology, however, there is room for error; sometimes the car does not sense the obstacle, human or inanimate, plowing into it. While the technology is useful, it also may encourage lackadaisical driving (or even texting-while-driving), because the driver might think paying attention isn’t as important, especially in slow, stop and go “city traffic.”
When the technology fails, any number of obstacles can break the car’s windshield. Bicyclists, pedestrians and stationary objects will not always illicit an auto-break, and might damage auto glass. Whatever the cause, auto glass should be repaired as soon as possible. TeleGlass will fix your old or damaged auto glass anytime, anywhere.
Read more from
Blog Admin.
The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on
Twitpic or on Twitter:
@TeleGlass.
Tagged as:
Auto Glass,
pedestrian protection,
windshield repair
First of all, why do you want to remove a windshield wiper arm? For most people, this is not a task that will be required at any point. If your wiper arm is broken, and needs to be replaced, you’ll need to remove the old one first. In this image, you see a wiper arm that has been broken off completely.
The owner of this vehicle removed the nut holding the wiper arm to the windshield wiper motor, then pried straight up to remove what was left of the wiper arm assembly. You can see the plier marks on the what is left of the wiper arm. He also used WD40 and PBlaster to try to loosen up the assembly, but it was all to no avail.
Conventional wisdom is to fold the wiper arm upwards, and then while applying downward pressure (grab the lifted wiper and press downward) strike the portion of the wiper arm that is attached to the bolt with your other hand or a rubber mallet. This usually frees up the wiper arm.
In this case, that technique could not be applied, and the owner wanted to adjust the other wiper arm, too. It wasn’t coming off either. What to do? A battery terminal lifter was used, and it very easily lifted the arm assembly off the bolt. It didn’t create any damage to the arm that wasn’t broken, and it popped the broken arm off neatly.
Read more from
James Lee.
In 2009 he joined
TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an
amateur photographer. Find him on Twitter @
jronaldlee.
Tagged as:
Windshield Wiper
I found this question on Yahoo!’s Answers:
My car windshield has a 5-inch horizontal crack starting at the very edge and going toward the center. When I run my hand over it from either the outside or inside of the car, I can’t “feel” the scratch. Why is that?
P.S. I would like to get this repaired before the crack spreads. I dropped by an autoglass repair garage and they told me I had to replace the whole windshield. Is there a way to just repair the crack itself…like the process they use for rock chips? I feel like the mechanic is just trying to take my money.
This is a great two part question.
First, if you can’t feel the crack, it’s because of how the windshield is made. The two layers of glass with a layer of safety laminate in between is designed to keep it’s shape, including holding the layers of glass together after a crack. It’s doing such a good job that you can’t feel the crack (or cut your hand trying to feel it!).
Second, YES. You absolutely can repair a windshield’s crack! The best candidate is a crack that is small enough to be covered by a dollar bill and is not directly in the driver’s vision. A crack repair will fill the crack with a special resin that returns the windshield to its full strength. It will make the crack nearly invisible, but under certain circumstances, you may catch the sun reflecting off the crack. That’s why we do not advise repairing cracks directly in front of the driver.
There are times when a shop might recommend you have the windshield replaced even if it falls under those two criteria. It’s important to ask the shop why, because engaging the repair technician in a dialog will give you the information you need to make a good decision.
Read more from
James Lee.
In 2009 he joined
TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an
amateur photographer. Find him on Twitter @
jronaldlee.
Tagged as:
Repair,
Windshield Cracks
What’s the best way to defrost your auto glass in the morning? Imagine this scenario. You’re about to leave your house and it is freezing cold. You dread those extra fifteen minutes each morning waiting for your car to heat up. There is an easy solution to your problem. Try a remote starter.
Remote starters are used to preheat cars in the winter and pre-cool cars in the summer. A remote starter is a small device that allows you to turn on the car from usually around 1000 feet away. It is excellent for the winter months, since you can start your car ten to fifteen minutes before getting in. Additionally, your windshield will not go through that awkward fogging phase while driving . Instead, the automobile glass will have already cleared by the time you get in the vehicle.
Installing a remote starter is simple. There are no wires. Also, most starters come with keyless entry options, in other words, you can unlock and unlock your doors from 1000 feet away. Some starters even come with panic buttons for safety. Other features can include: a remote to pop the trunk, car finder function and a remote to control headlights.
Here at TeleGlass, we think remote starters are a great idea to keep warm and safe and your auto glass clear. However, if you do have a crack in the windshield and are in need of a glass repair, please contact us today. Windshields are our specialty. For a windshield repair, our highly skilled technicians will fix your auto glass quickly and efficiently. We guarantee it. So please visit TeleGlass.com and check us out!
Read more from
Michelle Chalmers.
As the Director of Member Relations, I find the "best of the best" auto glass companies to become members of TeleGlass.com. Our goal is to provide swift, quality service for all windshield replacements or repairs and it takes a keen eye to find the best.
Tagged as:
Auto Glass,
Auto Glass Repair,
Remote Starters,
Windshieds
When you are driving, it is important to keep your windshield clean and free of debris. Windshields need to be taken care of in order to maintain safe driving habits on the road. You can start to maintain your automobile glass by refilling windshield wiper fluid when it is low. Wiper fluid comes in a few forms; for example, you can buy it as a liquid, in crystal form to be diluted with water or a mixture of fluid and antifreeze. Once poured into your vehicle, there is a control in the steering wheel area that pumps the fluid onto the auto glass. The windshield wipers are then used to wipe the glass clean. Many vehicles nowadays have this feature on the back windshield as well.
Antifreeze is a good component to mix with wiper fluid. In colder climates, ice or frost can accumulate on the windshield, causing the driver to scrape the glass. However, antifreeze can eliminate this time-consuming process by squirting the fluid onto the windshield and de-icing it. Your windshield should always be free of snow and ice, otherwise it can crack, causing you an auto glass repair. If the crack is not immediately fixed, it could spread into a larger crevice and full replacement glass may be the next step.
If you are in need of a windshield repair or any other type of auto glass repair, please contact us here at TeleGlass.com. We are happy to send our one of our mobile service vans to your home to fix your vehicle right on the spot. Our highly trained technicians are usually able to repair glass in less than one hour, right in the convenience of your driveway. Please fill out the online form on our homepage or call us at 1-888-479-9590.
Read more from
Blog Admin.
The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on
Twitpic or on Twitter:
@TeleGlass.
Tagged as:
Antifreeze,
Repair,
Winter
Its been a while since we had some of my quality artwork, and since I came to the end of my rope this morning about how bad these creepy windshield stalkers are I figured a visual will help get the point across of why not to use these types of shops.
Most of these scenarios start when you are doing a regular errand, such as going to the grocery store or the car wash. These people will literally break your windshield so they can get a commission for having it replaced. You see, most of the time they aren’t even employed by the company they say they work for. They’re an “independent contractor” out to make some cash by getting a commission to replace your windshield. They make a business of being in the right place at the right time.
Our crack investigative team has discovered that windshields don’t just break themselves when these people are around. We have received reports about people breaking windshields just to get a $25 commission. Please read our “based on true events” dramatization to see how easy it is to get duped.
Here we have poor unsuspecting Gomez enjoying a nice car wash. Little does he know that a creepy windshield stalker is just waiting under a rock to pop out and cause havoc!
As soon as you try to leave the creepy windshield stalker jumps out and tells you something scary that makes you stop. I imagine it like my next fine drawing.
At this point, many people will stop and see what this crazy person is talking about. They will tell a potential customer anything, make up fake laws, tell them lies about windshield safety, anything to make a sale.
This creepy windshield stalker will sweet talk these poor unsuspecting customers until they get their way. Many people think it’s free, and don’t see that these creeps are calling their insurance companies. These companies are very crafty and have each of these “independent” contractors sign a waiver for each claim they pull in stating that they are liable if the claim is found to be fraudulent. Any company that makes each of their “employees” sign a waiver for each claim they produce is BAD NEWS. If they company will not stand behind their employees, will they stand behind their repair?
If I had it my way, we could have TG, the TeleNinja, go out and put a stop to these people before they rake in another unsuspecting consumer. Until that day happens, be careful of these people and always protect yourself from windshield and auto glass fraud.
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Creepy Windshield Stalker
Now that the holidays are behind us, we continue on our quest to update all our state pages with some fresh imagery. Today’s image comes to us courtesy of Ashley Fetner Fine Art Photography. Ashley’s image below is being used on our South Carolina auto glass page.
It really hurt to crop this amazing image down, but it still looks beautiful:
Ashley – thank you so much for sharing your work for our South Carolina windshield repair page!
Read more from
Blog Admin.
The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on
Twitpic or on Twitter:
@TeleGlass.
Tagged as:
Photo,
South Carolina
It’s getting colder at TeleGlass headquarters as we start to approach the heart of winter. We consulted our crystal ball (made out of recycled auto glass) to see what type of winter we were in store for. In the northeast up by Boston it has not been very cold until this past week and there has been some rain but very little snow until recently. At TeleGlass.com we are predicting a moderate winter, not too cold and not too warm. Nevertheless we should all be prepared for winter weather with plenty of windshield washer fluid and good working set of wipers, and of course a windshield scraper that’s in good condition. Here is the TeleGlass Top Five (search terms pulled from teleglass.com)
1. Glare with windshield off Honda accord – This is an interesting search and raises the question “Do certain types of windshields create more glare than others?” Or is glare more likely caused by the position of the sun at certain times during the day and during the year. A replacement windshield should not produce more glare than an original windshield yet there is a possibility that there may be glare if the windshield has been incorrectly installed. The glare more than likely is due to bright sun or reflections off snow or wet conditions.
2. DIY network car windshield repair – We advise against repairing your windshield yourself. Your windshield should be repaired by a trained auto glass professional from a certified company such as TeleGlass.com.
3. Heated windshield car blanket – We are asking the experts deep within the halls of TeleGlass.com – is there such a thing as heated winter windshield covers? We know of windshield covers that can be used in summer or winter or heated blankets that can be used inside the vehicle, but we have yet to find a heated windshield blanket or cover that can be used to melt ice or snow in the winter. Not sure who is searching for this, but we certainly have not found it!
4. Art made from broken windshield glass – We haven’t found too much of this ourselves, but we think it would look great hear at HQ!
5. Break windshield with Golf Club – We won’t jump on the bandwagon and make salacious comments about this unfortunate situation that has been in the news since a certain Tiger crashed his SUV and his auto glass was broken with a Golf club. If he needs it repaired then TeleGlass is happy to help.
Read more from
Blog Admin.
The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on
Twitpic or on Twitter:
@TeleGlass.
Tagged as:
broken windshields,
golf clubs,
Recycled Auto Glass,
windshield repair
