From the category archives:

Other

Auto Glass Expert Read more from Gomez. Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.

{ 0 comments }

Occasionally, we come across information that we think might be useful from other members of the Internet community. Today’s one of those days, with a guest post written by Donald Ladew from Norman Taylor & Associates.

Not all auto glass repair problems are caused by chunks of debris fired off the back end of a big rig. We have a variety of lemon law customers who need some sort of windshield repair.

One of the more interesting incidents occurred in an RV that had structural defects. The coach had excessive flex which reached forward to the windshield area. On one occasion, the consumer was driving on a bumpy freeway. The area around the windshield flexed in such a way that the glass was actually ejected from the vehicle intact onto the freeway, after which it was no longer intact. Following this event, he complained of wind noise. He had an amazing sense of humor. This incident eventually became a lemon law case; it did so because it happened repeatedly.

The California Lemon Law may cover the following kinds of windshield defects:

  • Problems with seals – drying out, improperly installed
  • Leaks – similar to the above but of a nature to allow water to leak into the vehicle
  • Wind noise – due to back seal installation or even body torque or flex
  • Cracks – often caused by body torque or flex

Dealerships, not being auto glass experts, when faced with this sort of repair will often tell the consumer that windshield repairs are an insurance matter rather than a defect inherent to the manufacture or assembly of the vehicle. If they can get away with this, they won’t have to pay for a warranty repair, they simply pass it on to the insurance company.

It’s usually simple enough to determine if it is something of interest to a lemon law attorney or to auto glass experts handling an insurance claim. Applying the lemon law, Norman Taylor & Associates deals with repeating defects that occur over and over and haven’t been repaired. Hopefully this would not be the case with stressed-caused cracks that occur once which are normally handled as an insurance matter.

About Norman Taylor & Associates

Norman Taylor & Associates has been assisting consumers since 1987. Their goal is to provide individuals who have the misfortune of purchasing a defective vehicle or goods, and who have recourse under the Lemon Law, with the highest quality legal representation. With a twenty-three year history of successful cases, Norman Taylor & Associates has established its reputation as a firm of consumer advocates that gets the job done. For more information about the California Lemon Law, visit www.normantaylor.com.

Auto Glass Expert Read more from Blog Admin. The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on Twitpic or on Twitter: @TeleGlass.

{ 6 comments }

Seriously… would you plant something and hope it grew properly?

I keep waiting for some wacky knights to jump out and demand a different shrubbery…

Auto Glass Expert Read more from Gomez. Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.

{ 0 comments }

We found a little vid on the web of James letting his hair down, so to speak.

Cracks me up! Looks like he had a good time, though.

Auto Glass Expert Read more from Gomez. Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.

{ 0 comments }

A little excitement around here recently as this hawk tried to join the customer service party inside TeleGlass headquarters. Check it out! I guess maybe he really liked his reflection (or disliked?).

Auto Glass Expert Read more from Rachel Letourneau. System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter: @rachelcrocker.

{ 0 comments }

Thought this was a pretty fun idea from VW. Wish we had that around our neighborhood!

Auto Glass Expert Read more from Gomez. Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.

{ 0 comments }

There’s a message in this one. Probably the best anti-piracy piece I’ve ever seen. Usually this stuff comes off as preachy, but this one really encourages you to challenge yourself. Take 90 seconds, watch, and let me know what you think!

Auto Glass Expert Read more from Gomez. Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.

{ 1 comment }

Jupiter in Portsmouth, originally uploaded by jronaldlee. Some rights reserved: CC BY 2.0.

Jupiter in Portsmouth by jronaldlee

Okay… that was random, but there you have it. Here in the USA, it’s National Space Day. With the space shuttle program scheduled to end this year, and the Constellation program’s cancellation proposed by President Obama, there may be less to be optimistic about than normally… but if you have a telescope, get out there and point it at the stars.

Learn more here.

Auto Glass Expert Read more from Blog Admin. The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on Twitpic or on Twitter: @TeleGlass.

{ 1 comment }

A couple weeks ago, I was selected to participate in a web retailer’s beta testing of their new web site. The company is one I’ve used to purchase cute socks for my family in the past, and given my responsibilities at TGSC Group (TeleGlass’s parent company), I thought maybe I’d be able to offer some value as a beta tester for the new web site.

I know what goes in to making a web site that actually works. A lot of time, the stuff you worked hardest on perfecting might not even go noticed… but if it doesn’t work, no customers can use your site, and when the company isn’t earning any revenue, people notice.

Long story short, I had a good time going through Sock Dreams‘ web site. I found a few glitches, wrote them up in a way that their tech developer could hopefully use, and sent it off. Oh, and purchased some really cute monkey socks for one of the kids.

A couple weeks later, the beta site went live, so if you want to see a good example of an on-line retailer in action, head on over to the Sock Dreams page and check them out. Here’s what I like:

  • They make it easy to find their various products
  • They deliver on their promise (you get exactly what you asked for, when they said they would give it to you)
  • Real human beings who care about their business behind the scenes

Regarding that last bullet – I’ve never placed an order there that didn’t show up with something hand written on the invoice, even if it was just a quick “Thanks!” in the margin.

I’m writing about this because it’s what we’re trying to do here at TeleGlass, too. We’ve tried to make the web site easy. When you request auto glass repair on our web site, we have tools in place to monitor your service assignment from start to finish so we can ensure that we deliver on the promise. Last, we have real human beings taking care of you behind the scenes. Real people who care about giving you excellent service.

Thanks to Niq and her crew for letting me be part of the beta, and inspiring us to keep doing the best job possible on our little corner of the internet.

Auto Glass Expert Read more from James Lee. In 2009 he joined TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an amateur photographer. Find him on Twitter @jronaldlee.

{ 1 comment }

Okay, no obvious tie in today. And really, do you need one when the lamb is THIS CUTE?

Auto Glass Expert Read more from Gomez. Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.

{ 0 comments }

TeleGlass Footer