Recently I have had some renovations done to my house. Not anything I wanted to do, but something I had to due thanks to the lousy winter we had in Massachusetts. I was happy to have the work started. We are using a great local contractor called Star Construction. Once the work started, Bob the Builder as I call him noticed some lousy work that was done when the house was framed. Without any questions, he fixed the problem and said it was the right thing to do.
This kind of great service is what we try for here at TeleGlass when it comes to auto glass. Our service providers not only will replace or repair your auto glass when you have a breakage, but they will also help correct any issues that may have occurred from a bad install.
We monitor and track shops progress and keep a keen eye on the feedback from the customers we send to them. We understand that mistakes can happen, but with a TeleGlass shop you can feel confident that you have a quality service provider doing your replacement and you can feel safe in knowing that if you did have a bad install in the past, our providers can fix you up good as new!
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Customer Service,
Windshield
Having worked in this industry for almost seven years now, I can tell you that most customer’s have no idea what kind of windshield they have in their car. It is an after thought, and most often you only think of it when you need that windshield replaced. Since most people don’t usually think about their windshield’s you may be missing out on some really cool features that have to do with your windshield.
Our Auto Glass Glossary has many definitions on what these features are, but I wold like to bring up two of the more useful ones. [click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
At TeleGlass we are asked every day if a customer has coverage or not. Most people have no idea where their coverage for auto glass is, or how any of it works. Since it is so confusing, I am going to put my insurance adjuster hat (yes, I am a licensed property & casualty adjuster) on and lay it out for everyone.
First things first. Your auto glass coverage is bundled into your comprehensive insurance coverage. Comprehensive coverage is coverage for your auto that covers damage NOT caused by a collision. Comprehensive coverage covers a host of different things, such as auto glass, fire, theft, vandalism, damage from animals, damage from flying objects and weather (storm) related damage.
With comprehensive coverage you have a deductible, just like you have a deductible with your collision coverage. The deductible is your portion to pay when it comes time to pay for the claim. For Example, let’s assume you have a $250 deductible and need a windshield replacement. For this example we can say a windshield replacement will cost $400. The amount billed to the insurance company would be $400 (windshield) – $250 (deductible) for a total of $150 billed to the insurance company.
[click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Auto Glass,
Auto Glass Insurance,
Insurance,
windshield replacement
Recently TeleGlass was asked “Is auto glass from a junk yard was just as good as a new piece of glass?” This customer had no auto glass coverage from his insurance company and wanted to know if he could go the easy route and save a few dollars by using a piece of glass that he got from a junk yard.
At TeleGlass we always recommend using new parts from a quality auto glass provider. Glass from a junk yard can have a host of issues. For a windshield, often times a customer will go to remove a windshield from a junked car and it will break, or the glass isn’t cleaned and prepared properly as it has sat for some time. For a door glass, or other car window, the glass is often banged up and doesn’t fit properly.
TG and Gomez are a ninja and a sock monkey, so they don’t know any better, but we do at TeleGlass.
[click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Auto Glass,
Junk Yard Glass,
Windshield
It is that time of year where many of the local news stations seem to be reporting a similar sad story. In the fall, many deer are accidentally struck by vehicles. We hear this on the insurance side of our business when an unsuspecting driver hits a poor deer and they hit the customer’s windshield. Late fall is when deer mate, so there are more deer around and they are more active than in the summer for example. Often times, the damage hitting a larger animal can be quite severe to both your automobile and yourself, so we have some animal safety tips for you today.
[click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
At TeleGlass we often get asked questions about recycling windshields, what could you do with an old windshield, why does it end up in a landfill, etc. Who knew the best answer would come from one of our very own auto glass partners? JN Phillips Auto Glass, our autoglass partner in Massachusetts, Rhode Island and Connecticut has some remarkable news. They have made a commitment to recycle 100% of the windshields their company replaces. 
According to JN Phillips, in the auto glass industry, there is an estimated 600 million pounds of auto glass replaced each year, with almost all of that waste ending up in a local landfill. JN Phillips Auto Glass estimates they will be able to save 5 million pounds of waste from entering a landfill each year.
One might ask, what would you do with the recycled parts of a windshield? The recycled auto glass parts will be broken down and separated, then shipped off to be turned into adhesives, fiberglass insulation and concrete.
So, next time you get a broken windshield, if you go with TeleGlass for your auto glass replacement in New England, your old windshield could end up keeping your next house stable, warm, and I guess sticky!
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Auto Glass,
Auto Glass Recycling,
Windshield,
Windshield Recycling,
windshield replacement
Your car doors are locked, the car seat is installed properly, you and your children are seat belted, you’re driving with your hands at the recommended 10 and 2 positions on the steering wheel, and your mirrors are adjusted. You smile at the baby in the back and get rolling. A short while into your 2 drive, a rogue piece of metal nicks your windshield. You check your mirrors for nearby cars and pull over to the right and stop at a safe spot on the highway. You’ve done everything right.
The same attention and care and you take in driving, TeleGlass takes in its customers and services. Keep TeleGlass in your phone contacts along with the rest of your emergency numbers. Call us from the nearest rest or donut shop, wherever you are, and we’ll send one of our skilled technicians to restore the integrity of your auto glass. The nick in your auto glass will be injected with a resin-based bonding agent to stop the windshield from further cracking and damage. You will be back on the road in no time!
1-888-479-9590
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Auto Glass,
Auto Glass Repair,
Auto Glass Replacement,
Safety,
TeleGlass,
Windshield Cracks,
windshield repair
TeleGlass follows all motor vehicle safety regulations and takes extra precautions to ensure its glass is installed using the most fail-safe techniques. Here are a details according to this year’s Motor Vehicle Safety Act: car manufacturers must:
- Mitigate unintended acceleration in passenger motor vehicles (excluding motorcycles, trailers, or low speed vehicles) through a brake override system
- Require that at least one redundant mechanism be built into accelerator control systems, including electronic throttle control systems, to maintain vehicle control in the event of accelerator control system failures
- Prevent potential obstruction of pedal movement by establishing minimum clearances for passenger motor vehicle foot pedals
- Require electronic systems in passenger motor vehicles to meet minimum performance standards
- Establish standards for the operation of passenger motor vehicles equipped with push-button ignition systems, particularly in emergency situations when the vehicle is in motion
- Improve the recognition of the gear selector positions for drivers, including the conspicuity of the neutral position.
Imagine what it was like back at the turn of the 20th century when cars didn’t have glass, but were exposed to the elements with you in them. While great advances in auto glass technology have been recorded and TeleGlass uses the best glass for your delivery and replacement, we recognize that change is sometimes necessary, especially when considering safety. We are always looking for the most innovative glass manufacturers to supply our glass, so that if something dents, cracks, or smashes your windshield or auto glass, we can replace it with something better, stronger, and safer. Contact TeleGlass for any and all of your automobile glass repair needs today.
Read more from
Michelle Chalmers.
As the Director of Member Relations, I find the "best of the best" auto glass companies to become members of TeleGlass.com. Our goal is to provide swift, quality service for all windshield replacements or repairs and it takes a keen eye to find the best.
Tagged as:
Auto Glass,
Motor Vehicle Safety Act
Whether you have a garage, a driveway, or park your car on the street, objects sometimes “fall out of the sky.” If your garage light-fixture falls onto and cracks your laminated glass windshield, your roommate’s truck door slams into your compact car’s door window, or a maniac throws a beer bottle at your back tempered glass window while speeding down your neighborhood road, you can call TeleGlass for trusted, fast service.
TeleGlass has the auto glass you need and is prepared at all times to help you when you need quick and professional service, and fine quality glass. No matter how the cookie crumbles (or glass), our auto glass is built to protect the driver and passengers if it should break. Laminated glass will crack under extreme pressure so when you’re driving down highway out West, falling rocks threatening each bend, you’re as safe as possible behind it. It will not shatter except under extreme impact. Tempered glass is not as strong as windshield laminated glass because the position of the side and back windows poses a lesser risk. It is, however, designed to break into small cube-like chunks that aren’t jagged or very sharp.
No matter what objects are mysteriously flying at your car, be prepared with high quality auto glass from TeleGlass, and ask for one of our trained service persons takes care of all your questions and to replace your auto glass.
Photo Credit: “UFO looking for the winners…” Copyright Gilberto Santa Rosa.
Read more from
Blog Admin.
The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on
Twitpic or on Twitter:
@TeleGlass.
Tagged as:
Auto Glass,
UFO's
Volvo has advanced its auto-break function, available in certain 2009-10 models to include sensors that will trigger an automatic stop for pedestrians. Referred to as the “City Safe” system, laser technology stops the car at speeds of up to 22 MPH. Like any technology, however, there is room for error; sometimes the car does not sense the obstacle, human or inanimate, plowing into it. While the technology is useful, it also may encourage lackadaisical driving (or even texting-while-driving), because the driver might think paying attention isn’t as important, especially in slow, stop and go “city traffic.”
When the technology fails, any number of obstacles can break the car’s windshield. Bicyclists, pedestrians and stationary objects will not always illicit an auto-break, and might damage auto glass. Whatever the cause, auto glass should be repaired as soon as possible. TeleGlass will fix your old or damaged auto glass anytime, anywhere.
Read more from
Blog Admin.
The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on
Twitpic or on Twitter:
@TeleGlass.
Tagged as:
Auto Glass,
pedestrian protection,
windshield repair
