Recently I have had some renovations done to my house. Not anything I wanted to do, but something I had to due thanks to the lousy winter we had in Massachusetts. I was happy to have the work started. We are using a great local contractor called Star Construction. Once the work started, Bob the Builder as I call him noticed some lousy work that was done when the house was framed. Without any questions, he fixed the problem and said it was the right thing to do.
This kind of great service is what we try for here at TeleGlass when it comes to auto glass. Our service providers not only will replace or repair your auto glass when you have a breakage, but they will also help correct any issues that may have occurred from a bad install.
We monitor and track shops progress and keep a keen eye on the feedback from the customers we send to them. We understand that mistakes can happen, but with a TeleGlass shop you can feel confident that you have a quality service provider doing your replacement and you can feel safe in knowing that if you did have a bad install in the past, our providers can fix you up good as new!
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Customer Service,
Windshield
Having worked in this industry for almost seven years now, I can tell you that most customer’s have no idea what kind of windshield they have in their car. It is an after thought, and most often you only think of it when you need that windshield replaced. Since most people don’t usually think about their windshield’s you may be missing out on some really cool features that have to do with your windshield.
Our Auto Glass Glossary has many definitions on what these features are, but I wold like to bring up two of the more useful ones. [click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
In our day to day business, we are constantly being told that customers have a “smashed” windshield. The word “smashed” has become synonymous with broken windshields which got me wondering, what is the true definition of smashed?
I have always thought of something smashing as it going into a million pieces upon being broken. I went to dictionary.com for the definition and here is what smashed really means. Turns out I was spot on!
Smash-Verb
To break to pieces with violence and often with a crashing sound, as by striking, letting fall, or dashing against something;
Looks like “smashed” is also slang for getting drunk. I can’t imagine a windshield getting drunk, however now when I hear smashed windshield, I picture this in my head. And yes, the windshield is drinking moonshine.
So people please, no more smashed windshields. If you want to use the word smashed, reserve it for those times when you have a broken door glass, or back windshield that has truly smashed into a million pieces.
For now, lets just say you have a crack in your windshield and call it a day.
.
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
broken Windshield,
smashed windshield,
Windshield
Ever since we started this blog I have talked about the windshield stalkers out there and have tried to inform consumers of their practices and to take action to prevent these stalkers from forcing them into filing a claim. Turns out at TeleGlass we are ahead of the curve.
Recently the National Insurance Crime Bureau has caught on and teamed up with our competition to run several short commercials in an effort to inform consumer’s of this practice. I’m not bitter or anything that they teamed up with our competition, just saying, I was talking about this over a year ago…
[click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Creepy Windshield Stalker,
Insurance,
Windshield,
windshield repair,
Windshield stalker
At TeleGlass we are asked every day if a customer has coverage or not. Most people have no idea where their coverage for auto glass is, or how any of it works. Since it is so confusing, I am going to put my insurance adjuster hat (yes, I am a licensed property & casualty adjuster) on and lay it out for everyone.
First things first. Your auto glass coverage is bundled into your comprehensive insurance coverage. Comprehensive coverage is coverage for your auto that covers damage NOT caused by a collision. Comprehensive coverage covers a host of different things, such as auto glass, fire, theft, vandalism, damage from animals, damage from flying objects and weather (storm) related damage.
With comprehensive coverage you have a deductible, just like you have a deductible with your collision coverage. The deductible is your portion to pay when it comes time to pay for the claim. For Example, let’s assume you have a $250 deductible and need a windshield replacement. For this example we can say a windshield replacement will cost $400. The amount billed to the insurance company would be $400 (windshield) – $250 (deductible) for a total of $150 billed to the insurance company.
[click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Auto Glass,
Auto Glass Insurance,
Insurance,
windshield replacement
Recently TeleGlass was asked “Is auto glass from a junk yard was just as good as a new piece of glass?” This customer had no auto glass coverage from his insurance company and wanted to know if he could go the easy route and save a few dollars by using a piece of glass that he got from a junk yard.
At TeleGlass we always recommend using new parts from a quality auto glass provider. Glass from a junk yard can have a host of issues. For a windshield, often times a customer will go to remove a windshield from a junked car and it will break, or the glass isn’t cleaned and prepared properly as it has sat for some time. For a door glass, or other car window, the glass is often banged up and doesn’t fit properly.
TG and Gomez are a ninja and a sock monkey, so they don’t know any better, but we do at TeleGlass.
[click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Auto Glass,
Junk Yard Glass,
Windshield
Today I would like to thank twitpic user rallywhit for this exciting and unique auto glass picture. A picture like this leaves me very confused as I have no idea what situation on earth may have lead to having a sink ending up stuck in a front windshield. I thought it would be fun to come up with different senarios that could be the cause of this strange picture.
My first thought is the obvious choice. Somebody was running late for work and forgot to brush their teeth, so they figured bringing the sink would speed up the process along.
My second thought, which is more realistic of course, is that there was acrazy sale somewhere on sinks, and when TG the TeleNinja discovered they didn’t have any kitchen sinks he tossed this one like a mad man and it ended up in the windshield of this vehicle.
Third thought is that I have no idea how this could have happened. Anyone out there have an idea?
My second thought, which is more realistic of
course, is that there was a crazy sale somewhere on
sinks, and when TG the TeleNinja discovered they
didn’t have any kitchen sinks he tossed this one like
a mad man and it ended up in the windshield of
this vehicle.
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
TeleNinja
It is that time of year where many of the local news stations seem to be reporting a similar sad story. In the fall, many deer are accidentally struck by vehicles. We hear this on the insurance side of our business when an unsuspecting driver hits a poor deer and they hit the customer’s windshield. Late fall is when deer mate, so there are more deer around and they are more active than in the summer for example. Often times, the damage hitting a larger animal can be quite severe to both your automobile and yourself, so we have some animal safety tips for you today.
[click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
As I scraped my windshield this morning with my hand and a rewards card I found in my purse, I was reminded that it is November and in Massachusetts cold weather comes along with November.
My top 5 tips for being safe in your vehicle this winter.
- Be Auto Glass Prepared! Don’t use your hand and a rewards card to scrape your windshield like I did, invest in a quality ice scraper. Make sure you don’t get one of the cheapo’s that will scratch your windshield. Remember most insurance companies will not cover damage to your auto glass when you caused it doing something silly! [click to continue…]
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
At TeleGlass we often get asked questions about recycling windshields, what could you do with an old windshield, why does it end up in a landfill, etc. Who knew the best answer would come from one of our very own auto glass partners? JN Phillips Auto Glass, our autoglass partner in Massachusetts, Rhode Island and Connecticut has some remarkable news. They have made a commitment to recycle 100% of the windshields their company replaces. 
According to JN Phillips, in the auto glass industry, there is an estimated 600 million pounds of auto glass replaced each year, with almost all of that waste ending up in a local landfill. JN Phillips Auto Glass estimates they will be able to save 5 million pounds of waste from entering a landfill each year.
One might ask, what would you do with the recycled parts of a windshield? The recycled auto glass parts will be broken down and separated, then shipped off to be turned into adhesives, fiberglass insulation and concrete.
So, next time you get a broken windshield, if you go with TeleGlass for your auto glass replacement in New England, your old windshield could end up keeping your next house stable, warm, and I guess sticky!
Read more from
Rachel Letourneau.
System Process Manager, Rachel has been with Teleglass for six years. In addition to making a mean birthday cake, Rachel has an extensive grasp of the auto glass business. Find her on Twitter:
@rachelcrocker.
Tagged as:
Auto Glass,
Auto Glass Recycling,
Windshield,
Windshield Recycling,
windshield replacement
