July 2010

Occasionally, we come across information that we think might be useful from other members of the Internet community. Today’s one of those days, with a guest post written by Donald Ladew from Norman Taylor & Associates.

Not all auto glass repair problems are caused by chunks of debris fired off the back end of a big rig. We have a variety of lemon law customers who need some sort of windshield repair.

One of the more interesting incidents occurred in an RV that had structural defects. The coach had excessive flex which reached forward to the windshield area. On one occasion, the consumer was driving on a bumpy freeway. The area around the windshield flexed in such a way that the glass was actually ejected from the vehicle intact onto the freeway, after which it was no longer intact. Following this event, he complained of wind noise. He had an amazing sense of humor. This incident eventually became a lemon law case; it did so because it happened repeatedly.

The California Lemon Law may cover the following kinds of windshield defects:

• Problems with seals – drying out, improperly installed
• Leaks – similar to the above but of a nature to allow water to leak into the vehicle
• Wind noise – due to back seal installation or even body torque or flex
• Cracks – often caused by body torque or flex

Dealerships, not being auto glass experts, when faced with this sort of repair will often tell the consumer that windshield repairs are an insurance matter rather than a defect inherent to the manufacture or assembly of the vehicle. If they can get away with this, they won’t have to pay for a warranty repair, they simply pass it on to the insurance company.

It’s usually simple enough to determine if it is something of interest to a lemon law attorney or to auto glass experts handling an insurance claim. Applying the lemon law, Norman Taylor & Associates deals with repeating defects that occur over and over and haven’t been repaired. Hopefully this would not be the case with stressed-caused cracks that occur once which are normally handled as an insurance matter.

About Norman Taylor & Associates

Norman Taylor & Associates has been assisting consumers since 1987. Their goal is to provide individuals who have the misfortune of purchasing a defective vehicle or goods, and who have recourse under the Lemon Law, with the highest quality legal representation. With a twenty-three year history of successful cases, Norman Taylor & Associates has established its reputation as a firm of consumer advocates that gets the job done. For more information about the California Lemon Law, visit www.normantaylor.com.

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