A couple weeks ago, I was selected to participate in a web retailer’s beta testing of their new web site. The company is one I’ve used to purchase cute socks for my family in the past, and given my responsibilities at TGSC Group (TeleGlass’s parent company), I thought maybe I’d be able to offer some value as a beta tester for the new web site.
I know what goes in to making a web site that actually works. A lot of time, the stuff you worked hardest on perfecting might not even go noticed… but if it doesn’t work, no customers can use your site, and when the company isn’t earning any revenue, people notice.
Long story short, I had a good time going through Sock Dreams‘ web site. I found a few glitches, wrote them up in a way that their tech developer could hopefully use, and sent it off. Oh, and purchased some really cute monkey socks for one of the kids.
A couple weeks later, the beta site went live, so if you want to see a good example of an on-line retailer in action, head on over to the Sock Dreams page and check them out. Here’s what I like:
They make it easy to find their various products
They deliver on their promise (you get exactly what you asked for, when they said they would give it to you)
Real human beings who care about their business behind the scenes
Regarding that last bullet – I’ve never placed an order there that didn’t show up with something hand written on the invoice, even if it was just a quick “Thanks!” in the margin.
I’m writing about this because it’s what we’re trying to do here at TeleGlass, too. We’ve tried to make the web site easy. When you request auto glass repair on our web site, we have tools in place to monitor your service assignment from start to finish so we can ensure that we deliver on the promise. Last, we have real human beings taking care of you behind the scenes. Real people who care about giving you excellent service.
Thanks to Niq and her crew for letting me be part of the beta, and inspiring us to keep doing the best job possible on our little corner of the internet.
Read more from James Lee.
In 2009 he joined TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an amateur photographer. Find him on Twitter @jronaldlee.
Okay, no obvious tie in today. And really, do you need one when the lamb is THIS CUTE?
Read more from Gomez.
Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.
First the House passed it. Then the Senate amended it and passed the bill, and sent it back to the House. The House has now passed the revised version, and it’s now just waiting for Governor Jan Brewer’s signature. What am I talking about?
We’ve talkedpreviously about this bill. We had guests here at Seeing Clearly say they don’t like it one bit because it targets the glass industry. We had other guests talk about the people we lovingly refer to as creepy windshield stalkers, and offer their opinion that if it weren’t for high pressure salespeople trying to push repairs that insurance policy holders don’t want or need, this legislation wouldn’t be needed.
In any case, you can find the language here. Here are the highlights again:
It is unlawful for a person who sells or repairs auto glass to knowingly submit a false claim to an insurer for auto glass repair, replacement, or for related services.
Bills for services that were not provided cannot be submitted.
It is illegal to say you did work in one place when you really did it in another geographic area.
You cannot file a claim not authorized in writing by the owner of the vehicle.
You cannot put one date on the invoice or claim if the work was done on another date.
You cannot “falsely sign” a work order on behalf of a policyholder (no forging the customer’s signature).
You cannot “misrepresent” your relationship to the insurance company or the cost of the repairs. You cannot tell people that the insurance company has approved a repair unless that is true.
You cannot make a statement on behalf of the insurance company regarding the coverage for the glass claim, including telling someone that their repair will be entirely paid for or done at no cost.
You cannot add damage to the auto glass to increase the scope of the repairs needed.
You cannot do work that is beyond what is required to repair/replace the auto glass.
We think that Arizona politics is a strange brew. In point of fact, after living in Arizona for over thirty years, I’m amazed any legislation passes both the house and the senate, but that’s a story for another blog. Regardless, this bill has now passed both the House and the Senate, and appears headed for the Governor’s signature.
In the end, I’m guessing that this will have next to zero impact on reputable businesses, but as always, we welcome your comments.
Read more from James Lee.
In 2009 he joined TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an amateur photographer. Find him on Twitter @jronaldlee.
We’re going to justify this entry… one of the best car commercials ever filmed… by the amount of auto glass that appears in the video. If you haven’t seen this before – it’s not CGI. This is real…
Read more from Gomez.
Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.
You may have noticed we’ve cut way back on what was, at one point, a frenetic pace of blog posting.
That doesn’t mean we’re going away… we had some pretty big technology upgrades we released for our insurance company clients, and with any new software upgrades, you have the usual kinks to work out. When you write your own software, you are your own help line! We’ve been pretty busy… and the blog has been relegated to the back burner.
We’ll be resuming a more regular blog posting schedule soon. Not six days a week, mind you, but more than four or five times a month.
Thanks for reading!
Read more from Blog Admin.
The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on Twitpic or on Twitter: @TeleGlass.
Read more from Gomez.
Gomez is more than just a pretty face. You'll find him in the TeleGlass Ninja cartoons, but he wants you to know it's just "acting." Gomez thinks he can fix anything with a roll of duct tape, well, anything but autoglass.
A couple weeks ago, I was selected to participate in a web retailer’s beta testing of their new web site. The company is one I’ve used to purchase cute socks for my family in the past, and given my responsibilities at TGSC Group (TeleGlass’s parent company), I thought maybe I’d be able to offer some value as a beta tester for the new web site.
Read more from James Lee.
In 2009 he joined TGSC Group as the managing director of product development. James brings expertise in customer satisfaction and service delivery to the team. He guest blogs for TeleGlass and is an amateur photographer. Find him on Twitter @jronaldlee.
Read more from 
Regardless, this bill has now passed both the House and the Senate, and appears headed for the Governor’s signature.
Read more from 
