I’m not busting out the old soap box picture again. Instead, I’ll quote an article I found on line the other day.
“…following are the steps you need to follow for starting a rock chip repair business. First, you need to carefully select the company from which you will purchase the windshield repair kit. This is the basic thing you require to start this business. Second, you need to acquire a business license and have liability insurance. After this you should first start practicing on a used windshield. Carefully read the instructions printed on the manual you receive with your windshield repair kit.”
Does this scare you, even a little? If you’re considering having a rock chip fixed, it might…
I know it gives me a little bit of concern, but then I remember that Michelle Chalmers is all over this. She’s so picky! We get emails all the time from glass shops asking to be connected to our Web site. Most of them don’t make the grade.
Part of it is our advanced technology. If you’re “booking an appointment” on one of our competitors’ sites, chances are you’re really just sending a request. What’s the difference? We used advanced connectivity to our glass shop partners, so we only offer appointments that are available. This is the difference between being placed in the calendar to have the work done and sending someone an e-mail asking if they’ll get around to putting you in the calendar. It’s a small detail, but we think it makes a big difference.
Because we’re so enthusiastic about this connectivity, the glass shops we do business with have to have a commitment to the technology, too. Many glass shops do not meet our minimum requirements, and therefore cannot join.
Sometimes that means a glass shop we really like is ineligible to be on our site. We’ll still do business with them (we book thousands of repairs every month), just not as part of the on-line experience that you enjoy here.
But that’s not all Michelle checks. She’s looking for shops that have been in the business for a while. Not just someone who read a two page article on the web about how to start a chip repair business. To pass her test, you have to commit to specific safety and quality standards. You have to be experienced. You have to have an established space in your business community.
She’s tough!
It makes me feel safe. It makes me comfortable booking with TeleGlass, because I know that she did all the hard work picking out a shop for me. Thanks, Michelle!
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The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on Twitpic or on Twitter: @TeleGlass.
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