We recently published a brief blurb on a bill being discussed in Arizona. You can view this bill in its entirety here, but here are the highlights.
- It is unlawful for a person who sells or repairs auto glass to knowingly submit a false claim to an insurer for auto glass repair, replacement, or for related services.
- Bills for services that were not provided cannot be submitted.
- It is illegal to say you did work in one place when you really did it in another geographic area.
- You cannot file a claim not authorized in writing by the owner of the vehicle.
- You cannot put one date on the invoice or claim if the work was done on another date.
- You cannot “falsely sign” a work order on behalf of a policyholder (no forging the customer’s signature).
- You cannot “misrepresent” your relationship to the insurance company or the cost of the repairs. You cannot tell people that the insurance company has approved a repair unless that is true.
- You cannot make a statement on behalf of the insurance company regarding the coverage for the glass claim, including telling someone that their repair will be entirely paid for or done at no cost.
- You cannot add damage to the auto glass to increase the scope of the repairs needed.
- You cannot do work that is beyond what is required to repair/replace the auto glass.
At TeleGlass, we love our independent autoglass shop partners. Clearly this bill is targeted at them, but we’d be surprised if any of our member shops will be impacted by any of these regulations.
We understand why some glass shops might be concerned with the language surrounding how you speak to your customers. Business people who have worked hard to establish a reputable business are certainly going to take notice when a congressperson introduces legislation aimed directly at their industry. For the most part, we think this one will have limited impact on glass shops.
What do you think?
If you have a concern about any of these bullets, what are they?
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The Blog Administrator of Seeing Clearly. More of a collective intelligence than an actual person, the personification of a company that facilitates twentyfive thousand glass repairs every year. Find TeleGlass on Twitpic or on Twitter: @TeleGlass.
