In the state of Arizona, Republican Representative Nancy McLain introduced a bill entitled HB 2463: Auto Glass Repair; Fraudulent Practices. Within the legislation, McLain and seven other Arizona representatives outline unlawful practices that protect the auto glass consumer and the insurance companies. The bill begins by stating it is illegal for a person who sells or repairs automobile glass to submit a false claim to the insurer. For example, this person cannot knowingly submit a claim for work that is not needed – if the customer only needs a small glass repair, the claim should not be submitted for full replacement glass.
This is especially important in regard to windshields. The bill prohibits a glass seller or repairer to add damage to the glass in order to receive more money from the insurance company for a windshield repair or any other type of reparation. Also, the person cannot encourage, advise or instruct the policyholder to add further damage to the glass themselves. The person also cannot tell the policyholder that the repair or replacement glass will be entirely paid for by the insurance company. This person is merely a middleman and not a representative of the insurance company, thus cannot speak on its behalf. The only time this is legal is when, “the person making the statement is employed by or is a producer contracted with the policyholder’s insurer.”
Thus, for a windshield or other kinds of auto glass, the state of Arizona protects all their citizens against auto glass repair fraud. If you live in Arizona or anywhere else in the US and need your auto glass repaired, be assured that TeleGlass works with your insurance company and explains the entire process to you. Please contact us at TeleGlass.com for more information.
Photo credit: Used by CC, photo by PhillipC on Flickr. See page for details.
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