Glass Expertise

Extensive auto glass expertise is a defining characteristic of the TeleGlass company culture. From our President’s 25 years of hands-on experience, to the glass repair training received by all CSRs, every member of the TeleGlass staff knows glass.

CSR Training
In addition to first hand observation of repair and replacement procedures, all TeleGlass CSRs receive extensive training on part/vehicle matching, part identification and part options.

Account Coordinator Experience
TeleGlass’ account coordinators have a thorough understanding of NAGS pricing and the impact of NAGS changes on assigned glass programs. Furthermore, the account coordinators are always focused on process optimization. Glass programs are closely monitored and all potential efficiencies are explored.

Hiring & Employee Retention
TeleGlass recruits staff with glass shop experience whenever possible. This strategy infuses the TeleGlass team with diverse experience from other premier glass organizations. TeleGlass management believes strongly in team building and in the value that each service rep brings to the group. This positive working environment is reflected in the exceptionally low turnover rate at TeleGlass’ call center.

Licensee Glass Shop Relationships
When requested, licensee glass shops provide experienced auto glass technicians to demonstrate repair and replacement procedures, or to educate TeleGlass staff on new developments in the industry.