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Value

•	Overview

•	Better Glass Appointments
	- Glass Expertise
	- Our Licensees

•	Superior Care & Attention

•	Real Life Glass Solutions

•	Streamlined Program Economics

Better Glass Appointments

Due to a relatively high incidence, auto glass claims represent a unique opportunity for every insurer to improve policyholder satisfaction rates. Increased policyholder satisfaction equates to improved policy retention and ultimately to increased revenue for your company. The TeleGlass program is designed with a focus on this opportunity to enhance your business. Bottom line - TeleGlass National delivers policyholders a superior auto glass experience. High quality repair jobs are executed quickly, when and where the policyholder wishes.

First Notice of Loss (FNOL)
TeleGlass enables the smoothest, easiest first notice calls in the industry, enhanced by two factors – automated internet based scheduling and the glass expertise of our CSR team.

Automated Scheduling
Using our proprietary technology, the TeleGlass call center schedules jobs directly into the point of sale systems of individual glass shops. FNOL calls are shortened by six minutes on average and an unnecessary call transfer is eliminated.

CSR Glass Expertise
Every TeleGlass CSR possesses the knowledge to speak intelligently with glass shops about any issue, as well as the experience to resolve unforeseen complications expeditiously.

Status Updates & Communication
In a recent Accenture survey of policyholders nation wide, 41% of respondents cited a lack of knowledge about their claim status as the most frustrating aspects of the claims process. TeleGlass utilizes internet-based technologies to always keep the policyholder ‘in the know’.

Real-time Tracking
With a direct electronic interface to licensed glass shops, TeleGlass is able to track each job underway, from tech dispatch to job completion and every state in between.

Policyholder Portal
Your policyholders can verify their scheduled appointments, and even check on the status of a job in progress from any web connected PC.

Repair or Replacement Delivery
Ultimately, it is the quality of the repair or replacement itself that will remain most memorable for the policyholder. TeleGlass always honors policyholder choice. However, when no preference exists, TeleGlass is prepared to recommend a Licensee glass shop, from whom every policyholder will receive the highest quality of service and workmanship.

Licensee Glass Shops
TeleGlass Licensees are all premier providers in their regions with exceptional reputations. They are contracted to specific performance standards and warranty all work performed.