Technology Overview

The availability of new technology is continually expanding, as are the opportunities for the auto glass and insurance industries to leverage these innovations. Since inception, TeleGlass’ growth has been driven by our dedication to ongoing innovation in auto glass administration and delivery. In particular, we see technology as a means to enhance communication between all parties involved in a glass claim. Faster and more accurate transfer of information has the potential to enhance service quality and to improve overall process efficiency. TeleGlass’ dedication to the development of advanced communication tools is reflected in the company makeup, with a software development team always on staff.

Opportunities for enhanced communication exist throughout the claims process. TeleGlass is exploring possible improvements at the following points of interaction:

• Transmission of claim info from policyholder to administrator
• Transmission of work order from administrator to glass shop
• Transmission of invoice information from glass shop to administrator
• Transmission of invoice information from administrator to insurer

Currently employed and recently implemented technologies include:

• Automated glass job scheduling
• Real-time tracking of glass job status
• EDI billing
• Web-based glass repair requests direct from policyholder
• Web-based glass job status check direct to policyholder