Automated Scheduling & Real Time Tracking

TeleGlass National’s most important investment in technology has produced a new method of communication between our call center and the glass shops we work with. The Glass Assignment Transfer Agent, or GATA, adds operational efficiencies for both administrator and glass shop, while making the process simpler, faster and more seamless for your policyholder.

GATA utilizes .NET and XML technologies to create a direct, electronic link between TeleGlass’ order entry system and the point of sale systems of connected glass shops. Through GATA, TeleGlass service reps are able to schedule repair and replacement jobs directly into open slots in the glass shop’s schedule. In addition, the status of all in-progress TeleGlass jobs becomes available to the TeleGlass staff.

The technology brings a host of benefits to you policyholder and to your company, including:

• FNOL call time reduced 6 minutes on average
• One-call FNOL resolution eliminates frustration of multiple call transfers
• Zero information loss thanks to electronic data transfer
• Immediate notice of problems or schedule changes results in rapid resolution
• Updates to policyholder or agent of job status in real-time
• Enables up-to-date reporting to the insurer for best possible process management

Select TeleGlass Licensees are currently equipped with GATA connectivity.