Glass Consultation

TeleGlass National’s program management and consulting services set us apart from the typical claims administrator. The extent of services offered demonstrates our commitment to serving you and your policyholders. Support Services included:

• Program performance monitoring
  TeleGlass designates a National Account Coordinator from among the ops staff to constantly monitor your program and seek out new efficiencies.
  
  
• NAGS® Consultation
  As market conditions change, TeleGlass advises your staff on the impact to your glass claim costs. Recommendations for adjusted pricing are made any time NAGS changes occur.
  
  
• Web-based reporting & Status check
  TeleGlass’ robust set of management reports can be augmented by custom reports of your choice.
  
  
• Glass shop relationship management
  Management of relations with thousands of glass shops across the country unnecessarily consumes the time of your claims team. As an active member of the auto glass community, experienced both with the shops themselves and with the issues that tend to arise, TeleGlass can efficiently relieve your company of this burden. We will work with you to define escalation rules such that your staff only touches those issues that require their expertise.