First Notice of Loss

TeleGlass provides first notice of loss services for auto glass claims at our call centers in Massachusetts. Our customer service representatives work exclusively with auto glass and are specifically trained to screen for repairs. The call centers have fluent English, Spanish and French speakers. They are equipped with an advanced phone system featuring a range of reporting and administrative capabilities. Features include:

• Call Monitoring
• Agent Coaching
• Call Recording

TeleGlass customizes all call center services to accommodate your company’s specific needs. Custom scripts are generated, with a unique greeting and complaint escalation procedure. Additionally, a range of options is available to route your policyholder calls to the TeleGlass call center and to confirm insurance coverage for those policyholders.