History

TeleGlass was established in 1996 by Robert Rosenfield to meet the evolving needs of insurance carriers to handle the increasingly complex process of repairing or replacing glass in policyholder vehicles. Mr. Rosenfield had years of prior experience in the auto glass industry as President and third generation owner of JN Phillips Autoglass, a leading provider of auto glass repair and replacement services throughout New England. He observed Insurance Carriers outsourcing the handling of their glass claims at an increasing rate, and he recognized the need for a different kind of TPA; one that focused not only on maintaining fair and manageable pricing levels, but also prioritized service quality, policyholder satisfaction, and operational efficiency. Robert believed that new technologies were the key to this strategy and TeleGlass was born as one of the first companies in the industry to leverage Internet based technology as a service enabler.

Over it’s first few years of operation, TeleGlass leveraged strong relationships throughout the auto glass industry to build partnerships with the “best in class” glass providers in all regions of the country. It was the licensee relationships established with these providers that served as the TeleGlass differentiator. Meanwhile, the technology that would become a key value added component for the company was in development. In the early part of the decade, TeleGlass built and deployed the Industry’s first Internet based, real-time auto glass appointment scheduling and tracking system. Having moved through several generations of development, TeleGlass continues to upgrade and enhance the system through its internal development team, and with ongoing input from its user community.