Company Overview

TeleGlass National is a service-oriented provider of end-to-end glass claims solutions. We have administered auto glass claims for insurance carriers throughout the country for over a decade.

Due to an extremely high frequency, auto glass claims have a high potential to impact overall policyholder perception. This fact presents an opportunity for the auto glass industry to reintroduce value-added services to its product offerings. The value added strategy embraced by TeleGlass National enables a business model that is increasingly profitable for all parties involved – glass provider, administrator and carrier.

The TeleGlass model is, above all else, designed to optimize the customer service experience. TeleGlass’ real-time scheduling functionality, combined with the expertise of the TeleGlass CSR team, ensures the delivery of an optimum customer service experience at first notice of loss. Partnerships with the most well respected glass shops across the country promise a standard of repair and replacement quality second to none. Considering both of these components, the TeleGlass solution provides a complete customer service experience unequaled in the glass industry.

Core Competencies

Glass Expertise
Industry entrepreneur Robert Rosenfield was involved in the auto glass industry for over a decade before founding TeleGlass. He instilled in the company a level of glass expertise that continues to be an integral part of the TeleGlass’ corporate culture. Our management team learned the industry directly under his tutelage, and they ensure that knowledge of and experience with auto glass is a quality that is shared by all company employees.

Technological Sophistication
Since its inception, TeleGlass has remained at the forefront of technological innovation. The company is one of the first to leverage internet-based technologies to streamline the transfer of information to and from glass shops across the country.